AHTA Corporate Training & Development
Programs
1. Leaders as Trainer –
HOD
Development program as trainers
2. Think Better
Thinking towards better
management
3. Effective Leadership
Understanding principles of
leadership
4. Decision Making
Making
successful and ethical business decisions
5. Change Management
Recognize the different types of
change observed in organizations and effectively executing change
6. Customer Focus
Understand the service-profit
chain—and in particular the interrelationships among customer
satisfaction, customer loyalty, employee capability, and company
profitability
7. Delegating
Use different methods to select the
right person for the job and different
approaches to delegating
8. Leading and Motivating
Distinguish between managing and
leading, Recognize the skills and characteristics of leaders and
understand that leaders use different styles
9. Dare to Lead –
Styles of Management
and Leadership Qualities
10. Strategic Management -
Strategy
Development and Business Planning
11. Marketing -
The
importance of team marketing in to-days competitive industry
12. Negotiation Skills -
Negotiation
and Need Recognition
13. The Guest Cycle -
Customer
understanding and the Hotel Service
14. Supervision Skills -
Leadership
skills in staff motivation and management
15. Staff Motivation and Career
Development -
Staff
growth and opportunities within the organization
16. Customer Care and Service -
Understanding
customer care and service towards the organization and all
17. Personal Development -
Attitude,
Skill and Knowledge
18. Security and Safety –
Service industry Security and
Safety
